Bay Medical Service Portal
  1. Bay Medical Service Portal
  2. ITS Corporate Service Desk

ITS Corporate Service Desk

The first point of contact for all requests and problems related to technology services provided at BMMI.

Learn more about

  • Accounts, Passwords, & Access

    Universal Account activation for new employees and associates, password & login assistance, and access to secure resources.
  • Communication, Email, & Calendars

    Outlook, telephones, Microsoft Teams, Office 365 Groups, and other collaboration and video conferencing technology.
  • Managing Your Data & Computer

    File storage, file sharing, backups, and computer maintenance.
  • myBMMI Tools & Systems

    myBMMI Adaxes, Managed 365 Teams, E-Sign, and more.
  • Print, Scan, & Copy

    Find out how and where to print, scan, or copy files.
  • Software & Productivity Tools

    Microsoft Teams, Office 365 Groups, SharePoint, and more.
  • Security

    Learn how to protect your account, devices, and data from phishing, malware, and other threats.
  • Teams Voice

    (COMING 2024) Teams Voice is Bay Medical Management's Telephone Service
  • Training & Development

  • Wireless & Networking

    WiFi, wired network connectivity, and remote access.
  • Video Conferencing & Online Meetings

    Microsoft Teams, Zoom, and more.
Need to raise a request? Contact us.
Powered by Jira Service Management
{"xsrfToken":"5edcdad1edaccf0f8b7ef8fb82447555ac8e7730_lout","branding":{"id":"8","key":"entsd","name":"ITS Corporate Service Desk","portalBaseUrl":"/servicedesk/customer/portal/8"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Bay Medical Service Portal","sharedPortalName":"Bay Medical Service Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Bay Medical Service Portal","sharedPortalName":"Bay Medical Service Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ec8f23","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d0938ca2-3a32-4d47-96c4-ce4b4d16548d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNTQ3ZTRjNC1lOGM4LTRmYmEtYTE2ZC00MjcwMjgxMzZkMTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQwOTM4Y2EyLTNhMzItNGQ0Ny05NmM0LWNlNGI0ZDE2NTQ4ZCI6WyJyZWFkIl19LCJleHAiOjE3NTEzNDI3NjgsIm5iZiI6MTc1MTM0MjE2OH0.v9zRCjr6v7fT6BJiyaA-5PSNI09mhHMqzYiz3KPhRDo&client=e547e4c4-e8c8-4fba-a16d-427028136d12&height=300&mode=fit","bannerMediaApiFileId":"d0938ca2-3a32-4d47-96c4-ce4b4d16548d","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"entsd","projectId":10043,"serviceDeskId":8,"name":"ITS Corporate Service Desk","description":"<p>The first point of contact for all requests and problems related to technology services provided at BMMI.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"117","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10491,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[41],"key":""},{"id":"132","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"126","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"131","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"197","name":"Voicemail","descriptionHtml":"","callToAction":"Voicemail","introHtml":"<p>Request received from ITS Enterprise Service Desk</p>","icon":10686,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10686","groups":[],"key":""},{"id":"198","name":"Voicemail (Critical Response)","descriptionHtml":"","callToAction":"Voicemail (Critical Response)","introHtml":"<p>Voicemail left in the Critical Response shared voicemail box.</p>","icon":10685,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10685","groups":[],"key":""}],"reqGroups":[{"id":41,"name":"Common Requests"}],"orderMapping":{"51":[156,159,142,157,158,160],"48":[148,154,155],"46":[196,188,144,143,149],"53":[171,123,134,135,162,163],"52":[179,171,140,145,120,147],"42":[140,123,134,135],"39":[182,171,116,130,125],"40":[183,129,148,154,127,125,233],"49":[186,129,151],"41":[186,184,183,182,179,117,128,129,177,140,181,125,152,124],"50":[187,186,184,177,146,233],"47":[188,151,153],"43":[161,145,120,128,130,146],"44":[128,130]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"80df17b3-91ac-3f15-a44e-aba1ab36cf35","appLinkName":"System Confluence","appLinkUrl":"https://bmmi.atlassian.net/wiki","spaceKey":"ENTKB","spaceName":"ITS Enterprise Service Desk Knowledge base","spaceUrl":"https://bmmi.atlassian.net/wiki/spaces/ENTKB","isServer":false},"labels":[],"projectKey":"ENTSD","serviceDeskId":8,"kbLinkDomainURLs":["https://get.support.bmmi.net","https://bmmi.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ENTSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNTQ3ZTRjNC1lOGM4LTRmYmEtYTE2ZC00MjcwMjgxMzZkMTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTEzNDMzNjksIm5iZiI6MTc1MTM0MjE2OX0.r8SIJDx4NF797t8TAnUfeMtZkzcS6XKi9c3XoFmKHRE","targetCollection":"upload-project-10043","endpointUrl":"https://api.media.atlassian.com","clientId":"e547e4c4-e8c8-4fba-a16d-427028136d12","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"45879037-6d4c-4228-8910-f7ccc952ee9b","name":"Accounts, Passwords, & Access","description":"Universal Account activation for new employees and associates, password & login assistance, and access to secure resources.","categoryUrl":"https://get.support.bmmi.net/servicedesk/customer/portal/8/topic/45879037-6d4c-4228-8910-f7ccc952ee9b","createdAt":"1682353805309"},{"id":"03235a30-8493-43bb-af71-dcff04dc87c7","name":"Communication, Email, & Calendars","description":"Outlook, telephones, Microsoft Teams, Office 365 Groups, and other collaboration and video conferencing technology.","categoryUrl":"https://get.support.bmmi.net/servicedesk/customer/portal/8/topic/03235a30-8493-43bb-af71-dcff04dc87c7","createdAt":"1682353842104"},{"id":"2973d964-3d27-4c8e-a63a-b178245d3ce9","name":"Managing Your Data & Computer","description":"File storage, file sharing, backups, and computer maintenance.","categoryUrl":"https://get.support.bmmi.net/servicedesk/customer/portal/8/topic/2973d964-3d27-4c8e-a63a-b178245d3ce9","createdAt":"1682353859083"},{"id":"9282d3ad-7f6a-41e8-83e2-1389e0313db3","name":"myBMMI Tools & Systems","description":"myBMMI Adaxes, Managed 365 Teams, E-Sign, and more.","categoryUrl":"https://get.support.bmmi.net/servicedesk/customer/portal/8/topic/9282d3ad-7f6a-41e8-83e2-1389e0313db3","createdAt":"1682354014539"},{"id":"56bb788e-c850-4721-bae4-0ad3522b265d","name":"Print, Scan, & Copy","description":"Find out how and where to print, scan, or copy files.\n","categoryUrl":"https://get.support.bmmi.net/servicedesk/customer/portal/8/topic/56bb788e-c850-4721-bae4-0ad3522b265d","createdAt":"1682353879988"},{"id":"c2e6b83d-ae09-42c8-a465-fdd16c0bba27","name":"Software & Productivity Tools","description":"Microsoft Teams, Office 365 Groups, SharePoint, and more.","categoryUrl":"https://get.support.bmmi.net/servicedesk/customer/portal/8/topic/c2e6b83d-ae09-42c8-a465-fdd16c0bba27","createdAt":"1682353900150"},{"id":"c3fb7c7a-c4e0-4925-beea-d0c8b2bf6a0e","name":"Security","description":"Learn how to protect your account, devices, and data from phishing, malware, and other threats.","categoryUrl":"https://get.support.bmmi.net/servicedesk/customer/portal/8/topic/c3fb7c7a-c4e0-4925-beea-d0c8b2bf6a0e","createdAt":"1682353935393"},{"id":"12000688-c03b-4769-aa43-d14aca9c2eae","name":"Teams Voice","description":"(COMING 2024) Teams Voice is Bay Medical Management's Telephone Service","categoryUrl":"https://get.support.bmmi.net/servicedesk/customer/portal/8/topic/12000688-c03b-4769-aa43-d14aca9c2eae","lastUpdated":"1707778865611","createdAt":"1682353955518"},{"id":"ae944dac-c10d-47d9-ae51-169b9c38767e","name":"Training & Development","categoryUrl":"https://get.support.bmmi.net/servicedesk/customer/portal/8/topic/ae944dac-c10d-47d9-ae51-169b9c38767e","createdAt":"1707778780621"},{"id":"7b8bfdc8-04d4-4f65-9595-1653547931a6","name":"Wireless & Networking","description":"WiFi, wired network connectivity, and remote access.","categoryUrl":"https://get.support.bmmi.net/servicedesk/customer/portal/8/topic/7b8bfdc8-04d4-4f65-9595-1653547931a6","createdAt":"1682354030375"},{"id":"25bef89d-0893-459f-915f-ddf0b7f0e586","name":"Video Conferencing & Online Meetings","description":"Microsoft Teams, Zoom, and more.","categoryUrl":"https://get.support.bmmi.net/servicedesk/customer/portal/8/topic/25bef89d-0893-459f-915f-ddf0b7f0e586","createdAt":"1682354046288"}]}},"sharedPortal":{"name":"Bay Medical Service Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://bmmi.atlassian.net/wiki","kbLinkDomainURLs":["https://get.support.bmmi.net","https://bmmi.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/8?xdm_e=https%3A%2F%2Fget.support.bmmi.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjZGQ0OTRkOWY0ZWRjM2NkZjFlNGNiZjkwYjIwY2U0NTA2Y2EwYmRlNzNmZTM0NTVlYzU0YjI1MjEwZTIwYWFhIiwiaXNzIjoiYjQ1YjQxMGItNGE5OC0zODI3LWIzNDktYTFlMmIyZmE0NDYyIiwiY29udGV4dCI6e30sImV4cCI6MTc1MTM0MzA2OSwiaWF0IjoxNzUxMzQyMTY5fQ.tA7ZU-rHoIbX_wJQLWzqpdS_SWuDfqjfykH611iCBaA\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImI0NWI0MTBiLTRhOTgtMzgyNy1iMzQ5LWExZTJiMmZhNDQ2MiIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6ZmFsc2V9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9ibW1pLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL2dldC5zdXBwb3J0LmJtbWkubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJFTlRTRCIsImlkIjoiMTAwNDMifX19LCJleHAiOjE3NTEzNDMwNjksImlhdCI6MTc1MTM0MjE2OX0.rtChEYpibbX2p8DA6NLcP-fmE1d9tjGMQrSf9zIzH1c\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":false},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://bmmi.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://get.support.bmmi.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"ENTSD\\\",\\\"id\\\":\\\"10043\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"ENTSD\\\",\\\"project.id\\\":\\\"10043\\\",\\\"servicedesk.serviceDeskId\\\":\\\"8\\\"}\",\n \"timeZone\":\"America/Los_Angeles\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://get.support.bmmi.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=bmmi","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"5edcdad1edaccf0f8b7ef8fb82447555ac8e7730_lout","baseUrl":"https://get.support.bmmi.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://bmmi.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"e547e4c4-e8c8-4fba-a16d-427028136d12","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"f9281aa4700f4983bbb24da5b9256e6a","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}