{"xsrfToken":"9d169916fb8d60bf5df3b2e07036ddf8da338541_lout","branding":{"id":"8","key":"entsd","name":"ITS Corporate Service Desk","portalBaseUrl":"/servicedesk/customer/portal/8"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Bay Medical Service Portal","sharedPortalName":"Bay Medical Service Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Bay Medical Service Portal","sharedPortalName":"Bay Medical Service Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ec8f23","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d0938ca2-3a32-4d47-96c4-ce4b4d16548d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNTQ3ZTRjNC1lOGM4LTRmYmEtYTE2ZC00MjcwMjgxMzZkMTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQwOTM4Y2EyLTNhMzItNGQ0Ny05NmM0LWNlNGI0ZDE2NTQ4ZCI6WyJyZWFkIl19LCJleHAiOjE3Mzg3Njc1OTgsIm5iZiI6MTczODc2Njk5OH0.a841APwyg4mxgf_Ama9VvQKr90hGCjt8WTlCtqDvoIg&client=e547e4c4-e8c8-4fba-a16d-427028136d12&height=300&mode=fit","bannerMediaApiFileId":"d0938ca2-3a32-4d47-96c4-ce4b4d16548d","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"entsd","projectId":10043,"serviceDeskId":8,"name":"ITS Corporate Service Desk","description":"<p>The first point of contact for all requests and problems related to technology services provided at BMMI.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","onlyPortal":false,"reqTypes":[{"id":"181","name":"Access Badge Request","descriptionHtml":"<div class=\"panel\" style=\"background-color: #deebff;border-color: #dfe3e6;border-style: dashed;border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;border-bottom-style: dashed;border-bottom-color: #dfe3e6;background-color: #205081;color: white;\">\n <b><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/information.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Instructions</b>\n </div>\n</div>\n<ul>\n <li>Please submit one request per person.</li>\n <li>Once approved, please allow up to 5 business days for processing.</li>\n</ul>","callToAction":"Access Badge Request","introHtml":"<p>Whether you're a new employee needing your first badge, an existing staff member requiring a replacement for a lost or damaged badge, or you need changes to your current access permissions, this is the right place to start.</p>","icon":10543,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[47,43],"key":""},{"id":"182","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10645,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10645","groups":[41,39],"key":""},{"id":"152","name":"Borrow Equipment","descriptionHtml":"<p>This form is only for the temporary (less than 30 days) use of equipment. For permanent equipment requests, please use the 'New Hardware Request' form instead.</p>","callToAction":"Borrow Equipment","introHtml":"<p>Borrow equipment from BMMI IT Services</p>","icon":10496,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[40],"key":""},{"id":"156","name":"Cancel Teams Voice for an Employee","descriptionHtml":"<p>Please note that cancellation of a license is subject to manager approval. Provide a brief justification for your phone request(s). If the user's name is not present, provide additional details as needed including their first name, last name, email address, job title, and listed supervisor.</p>","callToAction":"Cancel Teams Voice for an Employee","introHtml":"<p>Use this form to cancel Teams Voice for an employee</p>","icon":10466,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[51],"key":""},{"id":"158","name":"Change Call Queue Configuration","descriptionHtml":"","callToAction":"Change Call Queue Configuration","introHtml":"","icon":10466,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[51],"key":""},{"id":"157","name":"Change Call Queue Greeting","descriptionHtml":"<p>If you are going to use a pre-recorded greeting, please include it in the Attachment field below.</p>","callToAction":"Change Call Queue Greeting","introHtml":"","icon":10466,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[51],"key":""},{"id":"155","name":"Get connected to a printer","descriptionHtml":"<p>If submitting this request on behalf of someone else, please provide their name in the Business Justification field.</p>\n<p>Please note that access to certain special printers (ie Color Printers) are subject to the approval of the Resource Owner.</p>","callToAction":"Get connected to a printer","introHtml":"<p>For company owned printers</p>","icon":10593,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10593","groups":[48],"key":""},{"id":"117","name":"Get IT help","descriptionHtml":"<p>If you are unsure which request type your issue falls under, please fill this form out and our service agents will do their best to categorize it on your behalf.</p>\n<p>If you are not signed in, please enter your BMMLLC email address in the field labeled \"Email confirmation to.\"</p>","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10491,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[41],"key":""},{"id":"125","name":"Hardware request","descriptionHtml":"","callToAction":"Hardware request","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[39,40],"key":""},{"id":"130","name":"IT Change Request","descriptionHtml":"<p>Fill out the form below, detailing the specific IT change, its business justification, and the desired implementation time frame. To be considered for review at the next CMAG meeting on the following Tuesday, submissions must be completed by the end of business on Thursday the week prior.</p>","callToAction":"IT Change Request","introHtml":"<p>System changes, maintenance, or upgrades. For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10472,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[44,43,39],"key":""},{"id":"146","name":"Microsoft Teams Support","descriptionHtml":"<p>We will get back to you as soon as we can. In the meantime, please browse our helpful online articles about Microsoft Teams.</p>","callToAction":"Microsoft Teams Support","introHtml":"<p>Microsoft Teams Video Conferencing, Group Chat, and Collaboration</p>","icon":10592,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10592","groups":[43,50],"key":""},{"id":"127","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[40],"key":""},{"id":"123","name":"New User/Onboarding Request","descriptionHtml":"<h3><a name=\"Completethisformforeachnewemployeebeforetheybegintheirfirstdayofwork.\" target=\"_blank\"></a>Complete this form for each new employee before they begin their first day of work.</h3>\n<ul>\n <li><b>Submission Timeline:</b> Please submit the form at least 5 business days prior to the provided start date.</li>\n <li><b>Hardware Delivery:</b> If additional hardware is needed, allow for a delivery time of 5-10 business days.</li>\n</ul>\n<h3><a name=\"Forinquiries%3A\" target=\"_blank\"></a>For inquiries:</h3>\n<ul>\n <li><b>New Hire Onboarding:</b> Contact Human Resources at <a href=\"mailto:humanresources@bmmi.net\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">humanresources@bmmi.net</a>.</li>\n <li><b>Technical Questions and Expedited Assistance:</b> Contact the ITS Enterprise Service Desk at 925-296-8555.</li>\n</ul>","callToAction":"New User/Onboarding Request","introHtml":"<p>Create new user accounts for Bay Medical Management employees and associates.</p>","icon":10517,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[53],"key":""},{"id":"188","name":"Report a mail issue or mail trace request","descriptionHtml":"","callToAction":"Report a mail issue or mail trace request","introHtml":"<p>Use this to inform us of any issues you're experiencing receiving emails or needing to track certain messages down.</p>","icon":10492,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[47,46],"key":""},{"id":"153","name":"Report a potential data security breach","descriptionHtml":"","callToAction":"Report a potential data security breach","introHtml":"","icon":10508,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[47],"key":""},{"id":"148","name":"Report a Printer Hardware Issue","descriptionHtml":"<p>Use this form for all printer issues aside from printer jams. If what you are experiencing is a printer jam, please use the <b><a href=\"https://bmmi.atlassian.net/servicedesk/customer/portal/8/create/154\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Report a Printer Jam</a></b> form.</p>\n<p>If the printer in question has a service tag on it for Ray Morgan, please contact the number listed to reach their support service.</p>","callToAction":"Report a Printer Hardware Issue","introHtml":"","icon":10593,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10593","groups":[48,40],"key":""},{"id":"154","name":"Report a Printer Jam","descriptionHtml":"<p>Use this form for printer jams <b>ONLY</b>. If what you are experiencing is something other than a printer jam, please use the <b><a href=\"https://bmmi.atlassian.net/servicedesk/customer/portal/8/create/148\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Report a Printer Hardware Issue</a></b> form.</p>\n<p>If the printer in question has a service tag on it for Ray Morgan, please contact the number listed to reach their support service.</p>","callToAction":"Report a Printer Jam","introHtml":"","icon":10593,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10593","groups":[48,40],"key":""},{"id":"129","name":"Report a problem with a computer, display, or peripheral","descriptionHtml":"<p>If you need immediate assistance, please call the ITS Enterprise Service Desk at 925-296-8555.</p>","callToAction":"Report a problem with a computer, display, or peripheral","introHtml":"<p>Use this if you're having issues with your company-owned computers and peripherals.</p>","icon":10512,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[41,49,40],"key":""},{"id":"128","name":"Report a service issue","descriptionHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly. Please include any pertinent screenshots of error prompts or any information that can assist with restoring this system.</p>","callToAction":"Report a service issue","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10628,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10628","groups":[44,41,43],"key":""},{"id":"140","name":"Report an access issue","descriptionHtml":"<p>Use this incident type to report any issues with logging into certain websites or systems? We'll help you out. If you have other problems with a specific application, please use <b><a href=\"https://bmmi.atlassian.net/servicedesk/customer/portal/8/create/177\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Report an application issue</a></b> instead.</p>\n<h3><a name=\"\" target=\"_blank\"></a><font color=\"red\"><b>Important Security Disclaimer</b></font></h3>\n<p>For your protection and the security of your data, <b>NEVER</b> share your password with anyone, including IT personnel. Our ITS Service Desk will never ask for your password. Always keep your credentials confidential to prevent unauthorized access and potential misuse.</p>\n<p>If you're ever in doubt or feel pressured to share such information, <a href=\"https://bmmi.atlassian.net/servicedesk/customer/portal/8/group/47/create/153\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">please contact us immediately</a>.</p>","callToAction":"Report an access issue","introHtml":"<p>Having trouble access into certain websites or systems?</p>","icon":10518,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[41,52],"key":""},{"id":"177","name":"Report an application issue","descriptionHtml":"<p>Experiencing glitches, crashes, or unexpected behaviors in a specific application? We're here to assist.</p>\n<p>If you're facing login or access issues, please use <b><a href=\"https://bmmi.atlassian.net/servicedesk/customer/portal/8/create/140\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Report an account issue</a></b> instead.</p>","callToAction":"Report an application issue","introHtml":"<p>Experiencing glitches, crashes, or unexpected behaviors in a specific application? We're here to assist.</p>","icon":10627,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10627","groups":[41,50],"key":""},{"id":"186","name":"Report an issue with Horizon VDI","descriptionHtml":"","callToAction":"Report an issue with Horizon VDI","introHtml":"<p>Use this if you're having issues with your VMware Horizon VDI/RDS sessions</p>","icon":10647,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10647","groups":[49,41,50],"key":""},{"id":"116","name":"Report Site Maintenance or Upgrade","descriptionHtml":"","callToAction":"Report Site Maintenance or Upgrade","introHtml":"<p>Any scheduled maintenance, software upgrades, or other downtime reported by our sites (ie John Muir, Sutter, etc.).</p>","icon":10469,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[39],"key":""},{"id":"151","name":"Report suspected Malware or Virus","descriptionHtml":"","callToAction":"Report suspected Malware or Virus","introHtml":"<p>If you think your computer may have a virus, please shut it down and contact us via telephone or from another computer.</p>","icon":10476,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[47,49],"key":""},{"id":"160","name":"Report Teams Voice Technical Issue","descriptionHtml":"","callToAction":"Report Teams Voice Technical Issue","introHtml":"","icon":10476,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[51],"key":""},{"id":"183","name":"Request a move","descriptionHtml":"","callToAction":"Request a move","introHtml":"<p>Need help with moving your IT equipment? Log your request here.</p>","icon":10481,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[41,40],"key":""},{"id":"196","name":"Request a new email or fax contact","descriptionHtml":"","callToAction":"Request a new email or fax contact","introHtml":"<p>Request a new external email or fax contact to be added to the Global Address List.</p>","icon":10527,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[46],"key":""},{"id":"149","name":"Request a new Managed Group","descriptionHtml":"<ul>\n <li>Please provide the name of the group you wish to create, as well as what type of group you wish to have (Distribution Group, Microsoft Team, Microsoft 365 Group, Mail-Enabled Security Group, etc.).</li>\n <li>Note that changes are subject to the approval of the resource owners and must adhere to ITS standards and guidelines.</li>\n</ul>","callToAction":"Request a new Managed Group","introHtml":"<p>Request a new Managed Group, whether it be a Team, Distribution Group, or Microsoft 365 group.</p>","icon":10492,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[46],"key":""},{"id":"161","name":"Request a new Restricted Network Folder","descriptionHtml":"<p>This form is for requesting new restricted folders. These are typically folders found under O:\\DepartmentName\\Restricted\\FolderName\\</p>","callToAction":"Request a new Restricted Network Folder","introHtml":"<p>Request a secure restricted folder on the O:\\ Drive</p>","icon":10478,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[43],"key":""},{"id":"143","name":"Request a new shared mailbox","descriptionHtml":"<ul>\n <li>Please include the department name, phone number, office address, a suggested name for the mailbox.</li>\n <li>Be sure to include a list of people who should have access, and the name of a primary owner who is allowed to approve future access requests.</li>\n <li>All names and email addresses are subject to our Company Naming Standards and Guidelines.</li>\n</ul>","callToAction":"Request a new shared mailbox","introHtml":"<p>Request a new shared mailbox with a unique email address for your department or workgroup.</p>","icon":10492,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[46],"key":""},{"id":"159","name":"Request a Teams Voice phone number","descriptionHtml":"<p>BEFORE YOU CONTINUE: The employee must have computer accounts prior to submitting this request for telephone service. Please remember to provide the full name and email address of the employee, the department name, and list any call queues they need to answer.</p>\n<p>Please note that updates to licensing are subject to manager approval.</p>","callToAction":"Request a Teams Voice phone number","introHtml":"","icon":10466,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[51],"key":""},{"id":"145","name":"Request access to a Network Folder","descriptionHtml":"<ul>\n <li>Please provide the full folder path and the name of the individual who needs access.</li>\n <li>Note that approval is subject to the resource owners.</li>\n</ul>","callToAction":"Request access to a Network Folder","introHtml":"<p>Request access to a network folder (i.e. O:\\ Drive) for yourself or another employee</p>","icon":10478,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[52,43],"key":""},{"id":"184","name":"Request access to application","descriptionHtml":"","callToAction":"Request access to application","introHtml":"<p>For software requests that are currently in our Available Software List.</p>","icon":10547,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[41,50],"key":""},{"id":"171","name":"Request an ITS Standard Configuration Report","descriptionHtml":"","callToAction":"Request an ITS Standard Configuration Report","introHtml":"<p>Need a copy of the baseline applications, security roles, and other permissions an account needs? Use this form!</p>","icon":10602,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10602","groups":[39,52,53],"key":""},{"id":"120","name":"Request VPN Access","descriptionHtml":"<p>This form is for requesting access to company resources remotely. If you are unsure if you need access to the VPN please review the Do you need a VPN? knowledgebase article.</p>\n<p>Briefly let us know what you are trying to access, and from where. We want to make sure you are set up with the right access!</p>","callToAction":"Request VPN Access","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10506,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[43,52],"key":""},{"id":"124","name":"Unlisted Software Request","descriptionHtml":"<p>If you do not see the software you would like to use on our Available Software List, please fill out the Software Request form below.</p>\n<p>Please note that all software is subject to budget and manager approval.</p>","callToAction":"Unlisted Software Request","introHtml":"<p>For NEW software requests that are not currently in our Available Software List.</p>","icon":10525,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[50],"key":""},{"id":"142","name":"Update a Call Queue","descriptionHtml":"<ul>\n <li>Please specify both the name of the Call Queue you wish to modify, as well as a list of the members to be added or removed from the queue.</li>\n <li>Note that changes are subject to the approval of the resource owners.</li>\n</ul>","callToAction":"Update a Call Queue","introHtml":"<p>Raise a request to add or remove staff from a Call Queue</p>","icon":10466,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[51],"key":""},{"id":"144","name":"Update access to a shared mailbox","descriptionHtml":"<ul>\n <li>Please provide a list of the names who need added or removed from this shared mailbox, as well as the business justification for accessing this shared mailbox.</li>\n <li>Access is subject to approval from the primary shared mailbox owner.</li>\n</ul>","callToAction":"Update access to a shared mailbox","introHtml":"<p>Add or remove access to a shared mailbox used by a department or workgroup</p>","icon":10492,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[46],"key":""},{"id":"179","name":"Update Managed Group Membership","descriptionHtml":"<div class=\"panel\" style=\"background-color: #deebff;border-color: #dfe3e6;border-style: dashed;border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;border-bottom-style: dashed;border-bottom-color: #dfe3e6;background-color: #205081;color: white;\">\n <b><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/information.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Instructions</b>\n </div>\n</div>\n<ul>\n <li><b>Uniform Group Addition</b>: When completing this form, please note that all users listed will be added to each group specified in the request. This form is designed for uniform group modifications only.</li>\n <li><b>One Group List Per Submission</b>: Please submit a separate ticket for each distinct group modification request. For instance, if you have a set of users that need to be added to a different combination of groups, submit a separate form for each combination.</li>\n <li><b>Accurate Information</b>: Fill out all pertinent information accurately and completely to the best of your ability.</li>\n <li><b>Processing Time</b>: After approval, please allow up to 5 business days for the processing of your request.</li>\n</ul>","callToAction":"Update Managed Group Membership","introHtml":"<p>Request modifications made to any existing Managed Group, whether it be a Team, Distribution Group, or Microsoft 365 group. Please note that access may be subject to Owner approval.</p>","icon":10499,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[41,52],"key":""},{"id":"147","name":"Update MFA Authentication Methods","descriptionHtml":"<p>If you still have access to your account, you may review our MFA documentation on how to add a method yourself.</p>\n<p>If you do not have access to your account, please fill out the following form and our team will assist in getting you back into your account. Please provide us your BMMI email address, the method you wish to update (new phone number if applicable), and a method to reach back out to you to verify your identity.</p>","callToAction":"Update MFA Authentication Methods","introHtml":"<p>Update or change authentication methods request for MFA</p>","icon":10550,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[52],"key":""},{"id":"187","name":"Update or configure an application","descriptionHtml":"","callToAction":"Update or configure an application","introHtml":"<p>Use this form to request assistance in configuring or updating applications.</p>","icon":10524,"iconUrl":"https://get.support.bmmi.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[50],"key":""},{"id":"141","name":"After-Hours Follow Up","descriptionHtml":"","callToAction":"After-Hours Follow Up","introHtml":"<p>For incidents that have been redirected from After-Hours IT 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